We accept all major credit and debit cards, as well as Apple Pay and Google Pay.

We process orders promptly to ensure swift delivery. Once your order is
confirmed, we begin preparing it for dispatch. If you need to make changes or
cancel, please contact us immediately at info@chaisecycliste.com. While we strive
to accommodate such requests, we cannot guarantee changes or cancellations
once the order is in progress.

We understand that oversights happen. If you forgot to apply a discount code
during checkout, please reach out to us at info@chaisecycliste.com as soon as
possible. While we cannot apply the discount retroactively, we'll do our best to
assist you.

If you haven't received an order confirmation email, please check your spam or junk folder first. If it's not there, contact us at info@chaisecycliste.com with your order details. We'll verify your order status and ensure you receive the necessary information.

Yes, we ship worldwide from our base in the UK. Shipping costs and delivery
times vary based on your location and order value. For detailed information,
please refer to our Shipping & Delivery.

Shipping costs depend on your location and order value. We offer:

Free UK Shipping: On all orders.
Free Worldwide Shipping: On orders over £210.
Standard Shipping: Available for orders below £210; rates calculated at checkout.

Please note that duties and taxes are not included in the shipping cost and are the
responsibility of the recipient. For more details, visit our Shipping & Delivery.

We process orders promptly to ensure swift delivery. Orders are typically dispatched within 1–2 business days. Once your order is shipped, you'll receive a confirmation email with tracking information. During peak periods, dispatch times may be slightly longer, but we’ll keep you informed.

Once your order is shipped, you'll receive a tracking link via email. You can use
this link to follow your order’s journey. If you haven't received a tracking email,
please check your spam folder or contact us at info@chaisecycliste.com with your
order details.

We accept returns on full-priced items within 14 days of delivery. Items must be unused, unworn, and returned in their original packaging. Returns are subject to inspection before approval.

More details: Refund Policy

You can either arrange your own return shipment or buy a subsidised prepaid
return label from us.

To start a return, please contact us at info@chaisecycliste.com or via our contact form.

Refunds are processed once the returned item is inspected and approved. Please allow up to 7 working days after we receive your return. Refunds will be issued to the original payment method.

Yes, return shipping is the customer’s responsibility.
You can either:

• Arrange your own shipping using a tracked and insured service, or
• Purchase a subsidised prepaid return label from us here:
  Buy Prepaid Return Label

Chaise Cycliste is not liable for returning parcels lost in transit.

Yes — we’re happy to offer exchanges.
We cover the shipping cost for your replacement item.
Please reach out to us before returning your item to arrange the exchange.

If the size or colour you want is currently out of stock, we’ll let you know right
away.

You can choose to:
- Wait for the item to be restocked
- Select an alternative product
- Request a refund instead

Feel free to ask us about expected restock dates at info@chaisecycliste.com.

Once we receive your return, we typically process exchanges within 24 hours.
Shipping for your replacement item is on us.

We’ll send you a tracking link as soon as your new item is dispatched.

To find your perfect fit, please refer to our Size Chart.

We recommend measuring your chest, front length, and back length, then
comparing those measurements with our size guide.

If you're between sizes or need further assistance, feel free to contact us at
info@chaisecycliste.com.

We restock popular items periodically.
To stay updated on restocks and new arrivals, sign up for our newsletter or follow us on social media.

If you're interested in a specific item, contact us at info@chaisecycliste.com, and we'll notify you when it's back in stock.

Our kits are ethically made in trusted factories that specialize in high performance cycling apparel.

While we prioritize quality and performance, we are committed to sustainability.

We continually explore eco-friendly materials and practices to minimize our
environmental impact. For more details, please refer to our Care Guide

Our dedicated team is here to assist you 24/7. You can reach us via:

Email: info@chaisecycliste.com
Contact Form: Contact Us

We aim to respond to all inquiries within 24 hours.